Returns, exchanges and refund
we gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Send items back within: 28 days
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact lulujoelle if you have any problems with your order.
